FAQs

• What is ZoneIQ^®?

  ZoneIQ^® is a unique business automation and security service for your office. With it comes control, convenience and connection -- plus, it’s quick and easy to use.

  At its core, ZoneIQ^® is a professional grade security system monitored 24/7 to protect your business and property. From there, you can choose from multiple automation services that best fit your workspace and lifestyle. You’ll be able to quickly, conveniently, and remotely control vital office functions from any location using any internet-connected device (i.e., smartphone, tablet, laptop, computer).

  With ZoneIQ^®, you can REMOTELY:

  • Disarm/arm your security system
  • Lock/unlock your doors
  • View live and record video from your indoor and outdoor cameras
  • Turn on/off your internal lights
  • Adjust your thermostats
  • Automate lights and thermostats to adjust to your office schedule
  • Receive text and email alerts about your ZoneIQ^SM services
  • Connect with your offce using the location of your smartphone to detect when you’re leaving or approaching your office and more.
• Why do I need ZoneIQ^®?

  ZoneIQ^SM will protect your business, save you time, and increase your quality of life both at the office and away. It's quick and easy, and will give you control, convenience and connection.

• What makes your security service different?

  With 24/7 professional security monitoring and our unique Crash & Smash protection, you can feel confident that what’s most valuable to you will be well-protected.

• What is Crash & Smash protection?

  With Crash & Smash Protection, our Premium and Ultimate Package customers can rest assured that if their security panel is destructed or “smashed” by an intruder, the monitoring station will still be notified immediately. Think of it as an added layer of protection that detects destruction to your security panel.

• Why should I choose EATEL for business automation and security service?

  With over 80 years of experience, we are excited to introduce business automation and security to our suite of communications services. Increasing our customers’ quality of life and business peace of mind with advanced technology is one of our top priorities, and ZoneIQ^® is a perfect addition. Not only will you enjoy a bundled discount by combining ZoneIQ^® with your existing business Phone, Internet and TV services, but it will all be on one convenient bill and supported by the same friendly customer service representatives you already know and trust.

• Can ZoneIQ^® save me money?

  A security system may lower the cost of your business insurance. When we install your system, we will provide you with a signed certificate to present to your insurance company.

  Additionally, with ZoneIQ^SM, you can remotely control, automate, and use your lights and thermostats more efficiently.

• • How will it enhance my business operation?

  Consider the following scenarios. If you answer yes to any or all of them, then ZoneIQ^® is right for you!

  • Arm/disarm your security system
  • Lock/unlock your entryway doors
  • View live and record video from your indoor and outdoor HD cameras (i.e., watch weekend activities, monitor who is coming and going from the office, know when your establishment opens, etc.)
  • Turn on/off your internal lights
  • Adjust your thermostats
  • Automate lights and thermostats to adjust to your schedule
  • Receive SMS text and email alerts about your services
  • Connect with your business using the location of your smartphone to detect when you’re leaving or approaching your office and more.
• What are Business Alerts and how can I use them?

  ZoneIQ^SM allows you to monitor activities at a single site or multiple locations even when you’re not there. With customizable alerts you can instantly see whether the business opened on time, know who disarmed the security system, and even get images sent to your phone if a secure area is accessed.

  • Check the system status remotely to know if it’s armed or disarmed.
  • See who armed or disarmed the system.
  • Get a “No-show” Alert if the business isn’t opened on time
  • Monitor daily or weekly opening/closing activity trends
  • Receive Image Alerts for specific activity with the Alarm.com Image Sensor
• How do I know if I need ZoneIQ^®?

  Consider the following scenarios. If you answer yes to any or all of them, then ZoneIQ^® is right for you!

  • Would you like to have the convenience of arming and disarming your system from your mobile device?
  • Would you like to be notified via your mobile device in case of an alarm emergency?
  • Would you like to have the ability to receive a text or email when a door/window is opened during specific times?
  • Would you like to monitor weekend activities or view employees' arrival and departure?
  • Would you like to be able to remotely control some of your office lights using your smart phone or computer?
  • Would you like to control your thermostat remotely and set simple schedules that will help you save money on your energy bill?
  • Would you like to be able to lock or unlock your office door(s) using your smart phone or computer?
  • Would you like see what's happening at your business via commercial grade video services no matter where you are?
  • Would you like to have the ability to view a designated area from your phone/tablet on demand?
  • Would you like to have the ability to receive a video clip of anyone entering a designated office area when the office is closed?
• What equipment options do you offer?

  From our advanced control panel, to convenient door locks and adjustable thermostats, we offer a wide variety of business automation and security equipment that’s easy to use and remotely controllable from your personal website and app. Plus, all of it will be installed by our friendly, knowledgeable and certified technicians.

• What is involved with ZoneIQ^® installation?

  Our knowledgeable representatives will help you decide which services best suit your business automation and security needs. Based on the service plan and equipment you choose, the time required for your installation will be determined and scheduled at your convenience. Our certified technicians will then arrive to connect your business automation and security services, using your wiring when available.

• I’m ready. How do I order ZoneIQ^®?

  Please fill out this short form or call 225-621-4300 to learn more or schedule a free consultation.